Privacy Policy

Last Updated: 07/08/2025

SaveHer Drivers is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you agree to the terms of this Privacy Policy.

1. Definitions

  • Personal Information: Information or an opinion about an identified individual or an individual who is reasonably identifiable.

  • Sensitive Information: A subset of personal information that includes data such as gender identity, health information, or biometric data.

  • Biometric Data: Information derived from facial recognition, selfie verification or similar identification technologies.

2. Legal Basis for Collection

We collect personal information only where it is reasonably necessary for our business functions and activities, and:

  • With your express or implied consent; or

  • As otherwise permitted or required by law.

3. Collection of Personal Information

We may collect the following types of personal information to deliver our services:

  • Name and contact details (email address, phone number)

  • Date of birth and gender identity

  • Location data (including pick-up and drop-off addresses)

  • Payment details (processed via secure third-party platforms)

  • Profile images or selfies (for identity verification)

  • Communication records (including chats with customer service)

  • Emergency contact details

  • Information related to the transport of minors (see Section 7)

We collect this information via our app, website, customer support, and ride booking processes.

4. Use of Personal Information

Your personal information is used to:

  • Provide and improve our rideshare services

  • Verify rider and driver identities

  • Promote safety and prevent fraud

  • Offer customer support and resolve disputes

  • Fulfil legal and regulatory obligations

  • Communicate with you, including marketing (with your consent)

  • Gather feedback and service analytics

Where sensitive information (such as gender identity or biometric data) is collected, we obtain your express consent and handle it in accordance with APP 3.3.

5. Facial Recognition and Biometric Data

Purpose of Collection

  • Verify identity of riders and drivers

  • Prevent fraudulent activity

  • Enhance safety for all users

Consent and Transparency

  • You provide express consent to the collection and use of biometric data during onboarding or at point-of-use

  • Participation in biometric verification is optional, unless required for access to specific safety features

Data Retention

  • Biometric data is retained for a maximum of 12 months

  • It is securely deleted upon account deactivation or after the retention period, whichever occurs first

6. Children and Minors – Data Handling

SaveHer Drivers may transport minors with prior parental or guardian consent. We may collect the following information for this purpose:

  • Minor’s first name and age

  • Pick-up and drop-off location

  • Guardian’s name and contact details

Purpose and Handling

  • This information is collected solely for safe and authorised transport

  • We do not store data about minors beyond the delivery of service

  • Data is destroyed or anonymised immediately after the service is completed

  • Consent is required from a parent or legal guardian before any transport of minors

7. Storage and Security of Personal Information

We take all reasonable steps to secure your data from misuse, loss, and unauthorised access. Measures include:

  • End-to-end encryption

  • Secure servers and trusted cloud platforms

  • Access control and user authentication

  • Confidentiality agreements with all staff and contractors

8. Retention of Information

We only keep personal information for as long as necessary to deliver our services, support legal obligations, or ensure user safety. Here's how we manage different types of data:

  • Ride logs
    Retained for 2 years to meet legal requirements and help resolve disputes. After this period, data is securely deleted or encrypted.

  • Communication records
    Kept for 12 months to support customer service and conduct safety audits. These records are securely deleted after the retention period.

  • Profile images
    Stored until your account is deleted, or for up to 12 months - whichever comes first, then securely deleted.

  • Minor transport data
    Used once to safely deliver the service (e.g., confirming passenger is a minor). This data is destroyed immediately after the ride is completed.

  • Biometric data
    Retained for a maximum of 12 months for identity and safety purposes, then securely deleted.

We regularly review and securely dispose of personal data when it is no longer required.

9. Disclosure of Personal Information

We may disclose your information:

  • To drivers or riders for the purpose of completing your trip

  • To law enforcement or regulators as required by law

  • To our third-party service providers (e.g. payment processors, IT support) under binding confidentiality

  • With your consent, or as otherwise authorised by law

We do not sell or rent your personal information.

10. Overseas Data Disclosure

Some data (e.g. cloud storage or payment processing) may be stored in overseas locations. Where this occurs, we:

  • Ensure our providers are bound by privacy obligations equivalent to those in Australia

  • Use only trusted platforms with privacy and security certifications

  • Remain responsible for ensuring compliance with APP 8

11. Cookies and App Analytics

When you use our app or website, we may collect technical data using cookies or similar technologies to improve your user experience.

This may include:

  • Device information and usage data

  • Location analytics

  • App performance metrics

You can manage or disable cookies through your browser or device settings.

12. Data Breach Response

In accordance with the Notifiable Data Breaches (NDB) scheme:

  • We will promptly identify and contain any breach

  • If serious harm is likely, we will notify affected individuals and the OAIC

  • A full incident review will follow to improve our data protection systems

13. Accessing and Correcting Your Information

You may request to access or correct your personal information at any time by emailing admin@saveherdrivers.com.au.

We may need to verify your identity before responding. We aim to respond within 10 business days.

14. Complaints and Dispute Resolution

If you have a concern about how we handle your data:

Step 1 – Contact Us
Email: admin@saveherdrivers.com.au
We will acknowledge your complaint within 5 business days.

Step 2 – Investigation
We will respond to your complaint within 30 calendar days.

Step 3 – Mediation
If unresolved, we will offer third-party mediation before legal action is pursued.

Step 4 – External Review
If still unresolved, you may escalate to:

  • The Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

  • The NSW Civil and Administrative Tribunal (NCAT)

15. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, with a “Last Updated” date noted at the top.

16. Jurisdiction

This Privacy Policy applies to all users located within Australia. If you are located outside of Australia, you acknowledge that your personal data will be processed in accordance with Australian privacy laws.

17. Contact Us

For all privacy-related questions, complaints, or access requests, please contact
Email: admin@saveherdrivers.com.au

A circular logo with pink outlines and a pink female gender symbol. Inside, black text reads 'SaveHer Drivers' and below in smaller text 'Rideshare Service'.